Support
When something is not working, or you are not sure how to do something, you can ask the FormsUI team directly from inside the product and get an answer back in the same place.
The help button
The round ? button in the bottom right corner of every signed-in page is the quickest way in. It offers three things:
| Choice | For |
|---|---|
| Get help | A question you want answered. Opens a support request |
| Send feedback | A rating and a note. No reply is sent |
| Getting started guide | Reopens the tour |
Get help
Get help takes a screenshot of the page you are on and attaches it, because a request is nearly always about what is on screen. You can retake it or remove it before sending.
Give the request a subject and say what is going wrong. The page you sent it from is added for you. Choose Send request and you land on the conversation on the Support page.
You get an answer on the Support page and by email.
Send feedback
Pick a rating, a category (general feedback, bug report, feature request or usability) and write your feedback. You can attach a screenshot of the page. Feedback goes to the team but does not start a conversation, so nothing comes back. Use Get help when you need an answer.
The Support page
Open Support in the header. It holds every conversation with the team, in both directions:
- requests you started;
- messages the team sent you, such as a welcome or a note that credit was added to your workspace.
Unread conversations are marked New. Opening one marks it read.
Starting a request
Choose New request, give it a subject, say what you need help with, and optionally attach an image. Choose Send request.
Replying
Open a conversation, write in the Reply box, optionally attach an image, and choose Send. A reply needs either some text or an image.
Attached images can be PNG, JPEG or WebP. Click one in a conversation to see it full size.
A conversation the team has closed is marked closed.
Support tickets
Some error messages, such as the refusal to import a PDF with too many pages, ask you to "create a support ticket". Those words are a link straight to the Support page, where a new request is a ticket.
The banner
When the team writes to you, a banner appears at the top of the page with the subject and a Read it button. It is there because a welcome or credit email is easy to miss. Opening the conversation, or dismissing the banner, marks it read.
The getting-started guide
A short tour of the product that opens itself the first time you sign in on a browser. Each step takes you to the page it is about and highlights the thing it is describing.
| Step | About |
|---|---|
| Welcome | What FormsUI is for |
| Forms | Where your forms live |
| New form or PDF | Starting from scratch or importing a PDF |
| Submissions | Everything that came back. See submissions |
| Documents | PDFs you send, and their signing status |
| Send it, or just fill it in | Sending for signature, or filling out a PDF |
| Credits | The one balance that pays for the paid parts. See credits |
| Stuck? | The help button |
The prices it quotes are your workspace's current ones.
Skip it whenever you like. It remembers that you have seen it, per account and per browser, and after that opens only when you choose Getting started guide from the help button. Closing it takes you back to the page you started on.
Limits
A few limits keep support usable. See limits.